Hotel CRM & sales
Most inquiries a hotel receives are lost to poor follow-up. The DEVELONE PMS hotel CRM captures every lead, turns it into a contact and moves it through an opportunity pipeline to the booking. You build quotes, fire campaigns and sequences over email and WhatsApp, and always know which stage each inquiry is in. Nothing goes cold in a forgotten inbox.
Because it's built into the PMS, the CRM shares reservation, stay and spend data, so follow-up is contextual: you know who has stayed before, how much they spent and when to reach out again. You add loyalty to reward repeat guests and drive repetition. And the AI Sales Agent can qualify leads, build quotes and trigger follow-ups for you, always under your rules.
What's included
- Lead capture with automatic conversion to a pipeline contact.
- Built-in quoting to answer inquiries with proposals in minutes.
- Opportunities, campaigns and sequences over email and WhatsApp.
- Loyalty to reward repeat guests and increase repetition.
- Reservation and spend data shared with the PMS for contextual follow-up.
- Optional AI Sales Agent that qualifies, quotes and follows up under your rules.
Frequently asked questions
Is the CRM separate from the PMS or integrated?
Integrated. It shares reservation, stay and spend data, so commercial follow-up is contextual: you know who stayed, how much they spent and when to reach out again.
Can I automate inquiry follow-up?
Yes, with campaigns and sequences over email and WhatsApp. The AI Sales Agent can also qualify leads, build quotes and trigger follow-ups, always within the rules you define.
Does it include guest loyalty?
Yes. You can reward repeat guests to increase repetition and the lifetime value of each relationship.
Want to see it in your operation?
Book a demo and we'll show you this feature with your real use case.